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Shoe Style Tips :: Drew Shoes
Drew Shoes: A Review of Drew Online Shoes
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Drew Shoes is a comfort shoe brand known for their ability to make shoes to fit a variety of different shapes and foot sizes.
The entire brand is built on several different forms and shapes, making them ideal for individuals with foot problems or abnormal feet.
They also specialize in double-depth shoes which are deep enough to take orthotics or special, custom insoles – making them a great choice for people who want to wear shoes that are healthy, but also stylish.
Drew Shoes recently launched a web service to sell their innovative shoes online. So, how do they measure up? What’s the customer service like? Do they have a good return policy? Keep reading to find out.
Drew’s Return Policy
Drew Shoes allows customers to return any item within 30 days of the original delivery date. Unfortunately, like so many other dated Internet retailers, they don’t refund the original shipping charges or the cost of shipping the shoes back to them.
And though Drew makes good quality shoes and have an excellent company history of standing behind their product, it makes customers hesitant to buy online if they know it could potentially cost them upwards of $20 if the shoe doesn’t fit.
Meanwhile, competitors like Zappos are offering free shipping both ways and snatching up business from smaller, family-run operations like Drew Shoes.
Drew’s Customer Service
There’s a reason Drew Shoes have been in business for 135 years. Yes, they make shoes, but more importantly – they stand behind them.
The company’s website doesn’t offer live chats, but they do have a 1-800 number that’s open until 8pm PST and a help desk email address. When a test message was sent to their customer service email, a response was received within 15 minutes.
In addition, their phones and email help desk are staffed by feet experts who can answer questions about diabetic orthotics, removable insoles or special shoe needs for people suffering from arthritis and when you’re buying shoes for medical reasons that can be a huge help.
You won’t find that kind of expertise at most online shoe retailers.
Drew’s Prices Online
Prices on the Drew Shoes website tend to be a tad less than what you’d find in a retail store, but buyers should remember they also have to factor in shipping charges.
However, the website does offer a number of specials and sales that you won’t find in a retail dealer’s shop.
The Final Word on Drew’s
Aside from their poor return shipping policy, Drew Shoes offers its customers stellar service and a high-quality product. To avoid disappointment, try on a pair of Drews in a retail outlet before committing to an online purchase, particularly if you have a hard-to-fit foot.
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ShoeStyleTips.com :: Drew Shoes