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Shoe Style Tips :: Journey Shoes
Journey Shoes: A Review of Journey Stores and Shoes
Journey shoes is a popular chain of shoe stores known for its hip, edgy and young styles. The company also offers an online store that stocks a wide range of rare sneakers, stylish designs and unique accessories. The company's slogan is “Attitude You Can Wear” - a testament to their targeted youth market.
But, how does the shoe store measure up? Do they honor their products? Are their prices good enough to make them a worthwhile stop on your next shopping trip? What about their selection? For a full review of Journeys Shoes, keep reading.
Store Atmosphere
If you're young, you'll love stepping into a Journeys location. The music is edgy, the design is cool and the staff are all in their teens and early 20s. That said, older parents may not enjoy the spray painted walls, blaring music or sometimes lackluster service.
Customer Service
Thanks to their staff and emphasis on cool over quality, Journey Shoes doesn't score very high on the customer service scale. Be ready to interrupt your sales staff while they talk to friends on their cell phones or endure long waits, particularly on busy weekends.
The store also has a poor reputation for accepting returns based on manufacturer defects or quality problems. Partly because their target customer is younger, the company has a strict return policy. They will guarantee all shoes against manufacturer's defects within 30 days of purchase.
However, they reserve the right to determine whether the merchandise is actually defective and they won't accept shoes not in their original packaging. When you compare this return policy with a store like Nordstrom's, who will take almost any shoe back at any time, it's a big difference.
Prices
Cool comes at a premium and Journeys is no exception. The store stocks hip sneakers and shoes, not cheap sneakers and shoes. That said, the retail chain knows their target market and consistently offers ongoing sales and specials, alongside several low-cost brands.
The brands carried are typically more expensive than most discount or department store brands. They include Uggs, Roxy, Volatile, Sperry, Vans, Pumas and Rocket Dogs. Most of their shoes range in price from between $40 and $100, with the majority falling around the $60 mark.
Conclusion
If you're a young adult looking for a funky pair of the hottest new sneakers at any cost, then Journey Shoes is the store for you. If you're a parent looking for a reasonable pair of shoes at reasonable prices and from a store that offers consistent customer service, beware.
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ShoeStyleTips.com :: Journey Shoes