Earth
Spirit
Shoes
Aerosole
Shoes
Munro
Shoes
Journey
Shoes
Sketcher
Shoes
Women's
Dansko
Shoes
MBT
Footwear
Shoe Style Tips :: Journeys Shoes
Journeys Shoes: A Review of the Journeys Store and Shoes
Custom Search
Journeys Shoes is a youth-focused shoe retailer that sells trendy brands at lower prices. The company also operates a number of bricks-and-mortar locations across the United States.
If you’re planning to buy a pair of shoes through the Journeys website, keep reading for a complete review of their customer service and return policies that could change your mind.
Their return policy doesn’t cover shipping charges and it could take 6 weeks to process an exchange – keep reading to learn more.
Styles, Stock and Brands
Journeys Shoes is geared towards the teen market, so their brands tend to also be targeted towards a younger demographic. You’ll often see Converse, Adidas, Vans, Keds, Uggs and Timberlands gracing the pages of this youth-centric website.
As a result, the storefronts are definitely targeted towards a younger demographic as well. Get ready for blazing tunes and a young sales staff. But, if you’re a sneaker buff – it could be worth it. Journey Shoes often gets some of the best sneakers along with rare and limited editions.
Return Policy
Unfortunately, Journeys really fails when it comes to their return policy for online orders. Return shipping is not covered, meaning customers can’t return the shoes if they don’t fit.
Instead, they either have to swallow the shipping costs or make their way down to an actual Journeys Shoes storefront.
In addition, returns can take up to 4 to 6 weeks to process. According to the Journeys website, that’s how long it typically takes them to process a return or an exchange and frankly, it’s unacceptable.
If a retailer can sell you an item and have it shipped by the end of the day, they should be able to handle a simple return or exchange in due time.
With heavy competition from retailers like PiperLime and Zappos, Journeys Shoes could learn a few lessons from its competitors and revamp its return policies and processing times.
Shipping Rates
When it comes to shipping rates, Journeys Shoes fails again. They charge a basic $7.95 for standard shipping and it takes 7-10 business days. Meanwhile, their 2-3 day shipping rates hover around $16.95 and their next-day delivery costs over $25.
With other retailers like Amazon offering discounted 2-3 day shipping and even the US Postal Service offering standard ExpressPost packages for $8.95, Journeys should be able to step up and restructure their shipping process and prices.
Special Orders and Specialty Sizes
Journeys doesn’t do special orders or specialty sizes. Their focus is on basic shoes.
The Final Word
If you’re willing to be treated poorly just for a cool pair of shoes, then Journeys Shoes is the right store for you. Otherwise, head over to Piperlime or Zappos for the better shoe deals.
All Site Articles for Shoe Style Tips
Custom Search
Copyright 2008
ShoeStyleTips.com :: Journeys Shoes