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Shoe Style Tips :: Mason Shoes
Mason Shoes: A Review of Shoes by B.A. Mason
B.A. Mason shoes are a therapeutic footwear retailer specializing in comfort shoes and medical footwear. The company carries close to a hundred brands and puts a strong focus on fit and hard to find sizes. The majority of their business is catalog-based, but their market is increasing rapidly to include online sales.
But, how is their customer service? Do they offer a good return policy? What about their prices? To find out more about B.A. Mason and for a full review of their customer service, keep reading.
Customer Service
Overall, the staff at B.A. Mason shoes are helpful and ready to help you track down the right size and model of shoe. The company is based in Wisconsin and, thankfully, so are their support staff - meaning when you call, you're actually speaking with a customer service representative at their Wisconsin location rather than a contracted individual who doesn't know the product at all.
Unfortunately, B.A. Mason does not cover the shipping for returned items. Instead, customers must either cover the shipping costs themselves or use the company's SmartLabel system, at which time they will be charged $7.95 for return shipping.
Meanwhile, competitors like Zappos understand the importance of being able to return shoes should the fit not be right and are offering free shipping on returns.
Shipping
In an attempt to be affordable, the company still ships through USPS, rather than UPS or FedEx, meaning you may have to wait for your order. However, the shipping costs are reasonable.
Styles and Designs
The majority of B.A. Mason customers are older, customers who appreciate that the business is family-owned, U.S.-based and focused on selling high-quality and comfortable shoes.
However, because most of their customers are older, the majority of the styles tend to lean towards more traditional shoes or shoes that the put the emphasis on comfort, rather than style.
So, if you're looking for the newest fashions or a spiky heel with a lot of edge, this isn't the shoe retailer for you.
Prices
The prices at B.A. Mason are great - making them a great choice if you know your size and style. Because they're a strictly online and mail-order business, you'll often find fantastic prices and great deals on shoes that can cost as much as 20 to 50% more at traditional retailers.
Conclusion
The prices are great, the brands carried are better and the customer service is stellar. However, B.A. Mason Shoes might not be modern enough to keep up with changing trends. Their shoes are targeted towards an older market that's shrinking.
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